Hello Anthony, I'm delighted to welcome you to our blog! To open this discussion, what's your idea of an ideal employee experience?
Hello Guillaume! For me, an ideal employee experience starts right from the recruitment process. It's all about transmitting values and creating a connection... right from the start! Then, throughout the employee's career, from onboarding to promotion and the relationship with the manager, make sure that every step is positive and aligned with the values expressed.
And what are the common mistakes companies make when it comes to employee experience?
There are two common mistakes I've observed. The first is to rely solely on impressions and feelings, rather than on quantifiable elements. It's important to measure and set objectives for each stage of the employee journey. Another mistake is to fragment the employee experience by addressing specific issues without considering the whole picture. It's essential to step back, prioritize business needs and solve problems holistically rather than piecemeal.
So what indicators have you put in place at Siit to measure this employee experience?
We use satisfaction forms to collect employee feedback. We regularly assess their satisfaction and productivity. We also track metrics such as the INPS (employee satisfaction index) on a monthly basis. These indicators help us to quantify and improve the employee experience, drawing inspiration from the best in customer experience.
Do you think that all companies, whatever their size, can implement employee experience measurement?
I believe that all companies can implement employee experience measurement, but the form and frequency can vary according to the size of the company. Larger companies may have intermediaries such as managers to gather feedback and detect employee concerns. It is essential to adapt the measurement of the employee experience to the specific characteristics of each company.
Siit, kézako?
Siit is an employee support platform that enables employees to ask questions and make requests directly from their daily work tools, whether Slack, Microsoft Teams or by email. We then centralize these requests on the HR side to process them more efficiently and productively. We use automation, automatic responses and artificial intelligence to respond instantly to employees 24/7. Our aim is to enrich the employee experience by offering modern, efficient tools for managing requests.
What impact does Siit have on your customers?
In particular, we worked with one of our customers to optimize its processes for managing employee requests. Thanks to our workflows, we have reduced the number of requests to be processed by over 53%. What's more, since the implementation of our artificial intelligence, which suggests automatic items, the time taken to resolve requests has been reduced by almost 30%. This has greatly improved HR team productivity and employee satisfaction!
What does the future hold for Siit?
Offering our customers the best possible service! We will continue to innovate by using new technologies, in particular artificial intelligence, to improve the employee experience. Our ambition is to become the leader in the field of artificial intelligence applied to employee needs and employee relations.
And why do we need to (re)watch our live replay ;)
I highly recommend watching the replay of our live event, as it offers a complete and complementary view of the employee experience. The different points of view and enriching discussions enable companies to identify with each other and come up with ideas for improving their own employee experience. In addition, we discussed innovation and new technologies, offering a glimpse of future trends. Last but not least, the friendly atmosphere and dynamic exchanges made this live event a pleasure to watch!
Thank you very much for this enlightening interview, Anthony, and long live Siit!
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